Refund policy

LAH Hair Return Policy

At LAH Hair, we stand by the quality of our products and want you to feel confident in your purchase. If you’re not completely satisfied, we’re here to help.

 

Results Guaranteed

We believe in the effectiveness of our products. If you don’t see or feel any results, you can return the product at your own cost for a 100% refund minus a 10% handling fee. The return must be made within 30 days of receiving your order. Please contact us at hello@lahhair.com.au to initiate this process.

 

Damages & Issues

Please inspect your order upon arrival. If your item is damaged, defective, or incorrect, contact us immediately so we can make it right.

30-Day Return Policy

You have 30 days from the date you receive your item to request a return. To be eligible, the item must be:

In its original condition, unused, and in its original packaging

Accompanied by the receipt or proof of purchase

To start a return, contact us at hello@lahhair.com.au. Once your return is accepted, we’ll provide instructions on how and where to send your package. Returns sent without prior approval will not be accepted.

For any return-related inquiries, reach out to us at hello@lahhair.com.au.

 

Non-Returnable Items

Certain items cannot be returned, including:

• Custom or personalized items
• Sale items and gift cards

If you’re unsure about your item’s eligibility, please contact us before returning.

 

Exchanges

To get a different item, return the original purchase, and once approved, place a new order separately.

 

Refunds

Once we receive and inspect your return, we’ll notify you of the approval status. If approved, your refund will be processed to your original payment method. Please allow time for your bank or credit card company to process the refund.

We appreciate your trust in LAH Hair and are committed to providing high-quality haircare products with confidence and transparency.